Pre-order & Refunds
What the payment covers
The robot deposit and the full price of any optional packs are collected at checkout. Only the remaining robot balance is requested after the dispatch origin and estimated shipping window are confirmed. A packs-only order is paid in full at checkout.
Timing and changes
Batch timing and the expected dispatch window are confirmed by email after reservation. If the batch is delayed or fulfilment cannot proceed, we will contact the customer with the available options before requesting the balance.
Payment security
Card details must be entered only in the payment fields presented during checkout and are handled by the active payment gateway. Never send card numbers or security codes through the contact form.
Questions
For an existing order or a pre-order question, use the contact form.
Order limit
Each order may contain up to one MD-01 robot and up to two different packs, one unit of each. Choose from Developer Pack, Accessory Pack and Charger Pack, or no packs. The robot deposit and full-price optional packs are paid at checkout. Only the remaining robot balance is due before dispatch.
Current fulfilment details
Initial delivery target and transit: Microduck pre-orders: initial deliveries are targeted before Christmas 2026. Transit after dispatch typically takes 3–8 days, depending on destination.
Balance payment: Any remaining robot balance is paid separately before dispatch. Contact order support for your balance statement and payment instructions. The balance statement will show the full merchandise price, amounts already paid and remaining amount due. The balance will not be charged automatically.
Cancellation and refund: You may cancel your pre-order at any time before it is handed to the carrier. We will refund all payments collected for that order, including any delivery charges paid, to the original payment method, without a cancellation fee. Contact order support with your order number to request cancellation. The time for funds to appear depends on the payment provider. This does not reduce your rights under existing order terms or applicable law.
Delay or shortage handling: If the expected dispatch window changes, we will contact you with the revised estimate and available options. Before dispatch, you may choose to keep the order or cancel for a refund of payments collected. We will not request the remaining balance until the dispatch window is confirmed. If we cannot fulfil the order, we will refund payments collected.
The MD-01 robot costs US$399. Its deposit is up to US$119 including applicable robot tax. Without additional tax, pay US$119 for the robot now and the US$280 robot balance before dispatch. Optional packs are charged at their full listed price alongside the robot deposit; their applicable tax and any delivery charge are additional. For example, one US$39 pack makes the merchandise payment now US$158 before tax and delivery, while the robot balance stays US$280. Other checkout currencies use converted amounts. Checkout shows the exact amount due now and the robot balance; the balance is not charged automatically.
If your item has a product fault, was damaged in transit or is different from what you ordered, contact order support with your order number and a description of the problem. Photos or video can help us assess the issue. For a confirmed product fault, transit damage or incorrect item, you may request a return and refund. If a return is needed, we will provide the correct return address and cover reasonable return shipping costs. Do not assume the dispatch address or our registered company address is the return address. The refund covers the amount actually collected for the affected goods, including any deposit, balance and related tax, and is sent to the original payment method. A full-order refund also includes standard delivery charges. No restocking fee applies to these problem-item returns. The time for funds to appear depends on your payment provider. This policy provides a refund commitment for problem items after delivery; it does not add a voluntary change-of-mind return promise. It does not limit any withdrawal, return, refund or product-conformity rights available under applicable law or your existing order terms. The existing right to cancel your pre-order before it is handed to the carrier and receive a full refund remains separate and unchanged.
Problems after delivery
Tell us about the problem
Returns and refunds for problem items
Change of mind and your rights
Accessory packs are optional. Choose up to two different packs per order, one unit of each: Charger Pack, Developer Pack or Accessory Pack.