Shipping Policy

Shipping destinations and charges

Available destinations, delivery methods and any shipping charge are shown during checkout. Free shipping applies only when it is displayed for the selected delivery address.

Pre-order fulfilment

European Microduck orders are dispatched from France; North American orders are dispatched from the United States. Microduck pre-orders: initial deliveries are targeted before Christmas 2026. Transit after dispatch typically takes 3–8 days, depending on destination.

Address changes

Use the contact page promptly if your delivery address changes before dispatch. We cannot guarantee changes after an order has entered fulfilment.

Taxes and import charges

Destination taxes calculated by the store are shown at checkout. Import duties or local handling charges not collected at checkout may be payable by the recipient where applicable.

Company contact address

Order and shipping enquiries: sales@pollen-robotics.com

The MD-01 robot costs US$399. Its deposit is up to US$119 including applicable robot tax. Without additional tax, pay US$119 for the robot now and the US$280 robot balance before dispatch. Optional packs are charged at their full listed price alongside the robot deposit; their applicable tax and any delivery charge are additional. For example, one US$39 pack makes the merchandise payment now US$158 before tax and delivery, while the robot balance stays US$280. Other checkout currencies use converted amounts. Checkout shows the exact amount due now and the robot balance; the balance is not charged automatically.

Accessory packs are optional. Choose up to two different packs per order, one unit of each: Charger Pack, Developer Pack or Accessory Pack.